Visitor Guide Request
Privacy Policy
We respect your privacy!
The information below explains how the Charlottesville Albemarle Convention and Visitors Bureau (CACVB) gathers information on its website and the technology used to ensure your information is private and secure. We reserve the right to amend our privacy policy at any time without prior notice. You are encouraged to review the current privacy policy periodically, as your continued use of the website constitutes acceptance.
What information is collected?
When a visitor accesses our website, the IP address of the visitor’s computer is collected, along with the type of browser used, operating system, date and time of the visit, and the pages visited. This information is never shared with anyone else. These data points do not identify the visitor personally. These data and demographics are used in anonymous reports to improve site functionality and performance and to detect potential security issues. No other information is collected through our website unless the visitor deliberately chooses to provide it (for example, by filling out and submitting an online form).
Any e-mail or other correspondence sent to any public official, board member and/or employee of the CACVB in the transaction of public business is considered a public record, subject to the Virginia Freedom of Information Act. This means that Virginia law generally requires us to provide a copy of any such e-mail, upon request, to any resident of the Commonwealth or to any member of the news media, unless such record is specifically exempted by the Act.
How is the collected information used?
We analyze website activity to track the number of visits to our site and identify our most popular content. This helps us to maintain and improve our online presence and services provided. We do not associate analytic information with any individual person, distribute this information, or use it in any manner other than for purposes of content improvement, website maintenance, and security investigations in the event of an attempted breach.
Do you use cookies?
A cookie is a small piece of text data stored in the visitor’s web browser containing information about the visitor and/or the session. Our website offers the opportunity to opt out of cookies upon initial website visitation. If the visitor allows cookies to be placed, only the IP address of the visitor’s computer is collected, along with the type of browser used, operating system, date and time of the visit, and the pages visited will be tracked.
Protection of Information
The CACVB does not sell, rent or otherwise distribute visitor information, including email addresses, to any outside company or organization. We do not reveal personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act or other law. We maintain security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data. The only personally identifiable information collected is what a visitor chooses to submit and is limited to name, address, phone number and email address.
External and/or Embedded Content
Pages and posts on this site may link to content managed by third parties and/or include embedded content (e.g. videos, images, articles, etc.) from third parties. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their respective privacy statements to learn about their privacy practices. The CACVB manages social media accounts to which this website may link. Those social media sites have their own privacy policies that should be reviewed by visitors.
Governing Law
Virginia statutes, including, but not limited to, the Virginia Privacy Protection Act of 1976, the Government Data Collection and Dissemination Practices Act, and the Virginia Freedom of Information Act, govern our maintenance of public records and access to personally identifiable information in public records. Other sections of the Virginia Code, as well as certain federal statutes address confidentiality issues.
Visitor Comments
If you have questions or comments about this privacy statement, our practices, or the use of this website, please contact us, here.
Requesting access or correcting your personal information
Subject to applicable local laws and regulations, you may have some or all of the following rights with respect to your personal data:
- to access your personal data and to rectify any inaccuracies within that personal data;
- to request for the erasure of your personal data residing with us;
- to request your personal data in portable, machine-readable format; and
- to withdraw your consent to our processing of your personal data.
If you wish to contact us with a request relating to personal information we hold about you, please contact us at the email address set out below including your name and contact details. We may need to verify your identity before providing you with your personal information.
In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
To make a request or ask questions about this privacy statement, please contact us, here.